Delivery Policy

Last updated: 14th May 2026

Delivery Area

We currently ship to the United Kingdom and selected international destinations supported by our delivery partners.

Available shipping destinations and services will be displayed at checkout.

If your country is not available during checkout, shipping to your location may not currently be supported.

Delivery Costs

Delivery costs are calculated at checkout based on:

the shipping service selected
parcel size and weight
delivery destination

Shipping options and estimated delivery times are displayed during checkout.

Delivery Methods

We use Royal Mail delivery services through our website checkout system. Available delivery options may include:

Royal Mail Tracked services
Royal Mail International services
Royal Mail Special Delivery
Other Royal Mail services where applicable

Available services may vary depending on the destination and order size.

Delivery Times

Estimated delivery times are shown at checkout based on the selected shipping method and destination country.

Customs, Duties & Import Charges

International orders may be subject to customs fees, import duties, taxes, or handling charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping prices unless otherwise stated.

Order Processing

Orders are usually processed within 1–5 working days before dispatch. During busy periods, adverse weather, strikes, courier-related issues, or family commitments, processing times may occasionally be longer.

Please allow up to 10 working days for personalised, made-to-order, or back order items to be processed before dispatch. Processing times may vary during busy periods.

Tracking Information

Tracking information will be provided where available for the selected shipping service.

Some international services may offer limited tracking once the parcel reaches the destination country.

Missed Deliveries

If a delivery attempt is missed, it is the customer’s responsibility to follow the courier’s instructions to rearrange delivery or collection.

Incorrect Address Information

Please ensure your delivery address is accurate before placing your order.

We are not responsible for delays or delivery issues resulting from incorrect address information provided at checkout.

Lost or Damaged Items

If your order arrives damaged, incomplete, or has not arrived within a reasonable timeframe, please contact us as soon as possible at:

hello@fancyphoenix.com

We will work with the courier to investigate and resolve the issue where appropriate.

Contact

If you have any questions regarding delivery, please contact:

Fancy Phoenix