Privacy Policy

Last updated: 5^th May 2026

Fancy Phoenix (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

Fancy Phoenix is a sole trader business.

Trading address: 64 Bassetts Way, Orpington, Kent, BR6 7AF
Email: hello@fancyphoenix.com

2. What Data We Collect

We may collect and process the following personal data:

• Name
• Billing and delivery address
• Email address
• Phone number (if provided)
• Payment details (processed securely via third-party providers)
• Account login details
• Order history

3. How We Use Your Data

We use your data to:

• Process and deliver your orders
• Manage your account
• Communicate with you about your order
• Send marketing emails (if you opt in)
• Improve our website and services

4. Legal Basis for Processing

We rely on the following legal bases:

• Contract: To fulfil your order
• Consent: For marketing emails
• Legal obligation: For accounting and tax purposes
• Legitimate interests: To improve our services

5. Payment Processing

Payments are securely processed via third-party providers including Stripe and PayPal. We do not store your full payment details.

6. Marketing Communications

If you opt in, we may send promotional emails.
You can unsubscribe at any time using the link in any email.

7. Data Sharing

We only share your data where necessary, including:

• Delivery providers
• Payment processors
• Website and hosting providers

We do not sell your personal data.

8. Data Retention

We keep your data only as long as necessary, including for legal and accounting purposes (typically up to 6 years).

9. Your Rights

You have the right to:

• Access your data
• Request correction
• Request deletion
• Object to processing
• Withdraw consent

To exercise your rights, contact us at hello@fancyphoenix.com

10. Cookies

We may use cookies to improve your browsing experience. See our Cookie Policy for more details.

11. Changes to This Policy

We may update this policy from time to time. Please check this page periodically for updates.